Some Sonaris features use AI models run by third parties. This notice explains what happens when you use them.
Which features use AI
| Feature | What is sent to the AI provider | What comes back |
|---|---|---|
| Site Studio and "Build with AI" | Your instructions, and the site content the assistant reads to do the job (pages, products, posts, forms, images) | Proposed site changes, which you preview before publishing |
| Create-site wizard | The brief you write | A first draft of your site |
| Flow "AI generate" step | The prompt you configure and any data the flow inserts into it (for example a form submission or contact details) | Generated text used by the next steps in your flow |
AI features run only when someone in your workspace uses them or configures them in a flow.
Who processes it
Requests go to Anthropic (Claude models) and, for some tasks, OpenAI. Both process them as our subprocessors under their commercial terms and data processing addenda, and neither uses this data to train its models. Other AI providers are not used in production unless they appear on our subprocessor list. Prompts and results are stored in your workspace (for example in the agent run history) and are deleted with it.
Your responsibilities
- Check AI output before you rely on it, publish it or send it to anyone. It can be wrong, incomplete or similar to existing material.
- Do not put special category data (such as health information), payment details, passwords or other sensitive personal data into AI prompts or flows unless the task needs it and you have a lawful basis.
- Do not use AI features to make decisions with legal or similarly significant effects on people without meaningful human review, or for anything the Acceptable Use Policy prohibits.
- AI never publishes your site, sends a campaign or takes a payment by itself: those actions need a person with the right permissions to confirm them, or a flow you have deliberately set up.
Limits
Workspaces have a monthly AI allowance, and administrators can switch AI off by setting it to zero.