These Terms of Service ("Terms") are an agreement between SONARIS LTD (trading as Sonaris), a company registered in England and Wales with company number 16223664, registered office 296 Coldharbour Lane, London, England, SW9 8SE ("Sonaris", "we", "us") and the business that creates or uses a Sonaris workspace ("Customer", "you"). They apply to the Sonaris application at app.sonaris.systems and every related service ("Service").
1. Who may use Sonaris
1.1 Sonaris is a business service. You may use it only in the course of a trade, business, craft or profession, and not as a consumer.
1.2 You must be at least 18. If you accept these Terms for a company or other organisation, you confirm you have authority to bind it, and "you" means that organisation.
2. Accounts, workspaces and administrators
2.1 Each workspace belongs to the Customer that created it. The workspace owner and any administrators they appoint ("Customer Administrators") control membership, permissions, guests, billing and data in that workspace.
2.2 You are responsible for everything done in your workspace by your members and guests, and for keeping sign-in details secure. Tell us promptly at [email protected] if you suspect unauthorised access.
2.3 We may rely on instructions from Customer Administrators as instructions from you.
3. Subscriptions, billing and cancellation
3.1 Workspaces are billed per member seat at the price shown on the billing page when you subscribe. Guests do not use a seat. Subscriptions are sold through our reseller and merchant of record, Polar, whose checkout terms also apply to the payment.
3.2 Fees are charged in advance for each billing period and are non-refundable except where these Terms or the law say otherwise. Seat changes are prorated.
3.3 You can cancel at any time from the billing page; your subscription then ends at the end of the current period. If payment fails, we may restrict access to the workspace after notice until it is paid.
3.4 We may change prices on at least 30 days' notice, taking effect from your next billing period.
4. Service communications
We will send you the emails needed to run your account and the Service: sign-in and security messages, billing receipts and payment notices, invitations, notifications you configure, and notices about changes to the Service or these Terms. These are part of the Service, not marketing, and you cannot opt out of them while you have an account. Marketing emails are sent only if you separately opt in, and you can withdraw at any time.
5. Your content and data
5.1 You own the content and data you and your users put into the Service ("Customer Data"). You grant us a limited licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service and as described in the Data Processing Agreement.
5.2 You are responsible for having the rights, notices and lawful basis needed for the Customer Data you put into the Service, including personal data about your contacts, customers and visitors.
5.3 Our processing of personal data within Customer Data is governed by the Data Processing Agreement, which forms part of these Terms. Our own use of personal data as a controller is described in the Privacy Notice.
5.4 Email you send through the Service (campaigns, flows, forms, storefront and ticket mail) is sent on your behalf and in your name: you are the sender and you decide who receives it. You are responsible for complying with the law on electronic marketing, including the UK Privacy and Electronic Communications Regulations 2003 (PECR), UK GDPR and any equivalent law where your recipients are. In particular, you must only send marketing to people who have given you consent, or who are your existing customers and were offered a simple way to opt out when you collected their details and in every message since (the "soft opt-in"), and you must keep a record of how each person's permission was obtained. Until you verify a domain of your own, email goes out from an address on our shared sending domain with replies directed to you; this does not make us the sender. We may cap, delay or pause sending to protect deliverability for everyone, and we suppress addresses that have unsubscribed, bounced or complained.
6. Acceptable use
You must follow the Acceptable Use Policy, which forms part of these Terms. We may suspend access to the affected part of the Service, or to a workspace, where reasonably necessary to stop a breach of these Terms, a security risk, or harm to others. We will tell you why and, where practical, give you a chance to fix the problem first. You can contest a suspension by writing to [email protected].
7. Storefronts and selling
7.1 If you sell through a storefront built with Sonaris, you are the seller. You are responsible for your products and services, prices, taxes, delivery, cancellations, returns, refunds, customer service, marketing permissions and compliance with consumer law. Sonaris provides software and is not a party to your sales.
7.2 Online payments on your storefront are taken by your own Stripe account, connected through Stripe Connect and subject to Stripe's terms. Sonaris does not receive, hold or release your customers' money. The Storefront Seller Terms apply when you sell.
8. AI features
Some features use third-party AI models. The AI Features Notice describes what is sent and to whom. AI output can be inaccurate or incomplete: review it before you rely on it, publish it or send it, and do not submit special category data or other sensitive personal data that the feature does not need. You are responsible for how you use AI output.
9. Third-party services and changes to the Service
9.1 The Service works with third-party services you choose to connect (for example Stripe, email domains or calendars). Your use of them is governed by their terms, and we are not responsible for them.
9.2 We improve the Service continually and may change or remove features. We will give reasonable notice of changes that materially reduce core functionality. Features labelled beta or preview are provided as they are and may change or end.
10. Confidentiality
Each party will keep the other's non-public information confidential, use it only for this agreement, and protect it with reasonable care. This does not apply to information that is public, already known, independently developed or required to be disclosed by law.
11. Intellectual property
We own the Service, its software and content we provide. Apart from the rights in these Terms, nothing transfers to you. Feedback you give us may be used without restriction.
12. Warranties and liability
12.1 We will provide the Service with reasonable skill and care. Otherwise, to the extent the law allows, the Service is provided without other warranties.
12.2 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law.
12.3 Subject to 12.2, neither party is liable for loss of profits, revenue, goodwill or data, or for indirect or consequential loss, and each party's total liability in any 12-month period is limited to the fees you paid for the Service in that period.
12.4 You will indemnify us against third-party claims, and regulatory action, arising from Customer Data, email sent from your workspace, or your sales through a storefront, except to the extent caused by our breach.
13. Term, termination, export and deletion
13.1 These Terms apply while you have an account. You can close a workspace or your account at any time from settings. We may end the agreement on 30 days' notice, or immediately for a serious breach that is not remedied.
13.2 You can export your workspace data at any time from workspace settings. When a workspace is closed, its data stays available for export for 30 days and is then permanently deleted, except where we must keep limited records by law (for example billing records). Backups expire on a rolling schedule and are not restored into live use without re-applying deletions.
14. Changes to these Terms
We may update these Terms. For a material change we will give at least 30 days' notice by email or in the app and ask you to accept the new version before you continue using the Service. Each version is published permanently at its own address.
15. General
15.1 These Terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction. Before starting proceedings, each party will try in good faith to resolve a dispute by discussion for 30 days.
15.2 Neither party is liable for delay caused by events outside its reasonable control. You may not assign these Terms without our consent. If a provision is unenforceable, the rest remains in force. These Terms, with the documents they incorporate, are the whole agreement between us about the Service.
15.3 Contact: [email protected]. Privacy: [email protected].